Calstrs - Analyst

Description:
When applying for this position, please note on your application: Position #815-435-5103-901 (14-359).

Multiple Positions Available

The California State Teachers’ Retirement System (CalSTRS) is seeking a motivated individual for an exciting career as an Pension Program Analyst. Join us in our beautiful LEED Platinum Certified headquarters building in West Sacramento, overlooking the Sacramento River and within walking distance of restaurants and shops in historic Old Sacramento. Enjoy the full service café, free on-site gym and parking fees of only $45.00 per month.

All applicants, regardless of the type of eligibility, must meet the minimum qualifications. Please note that an appropriate list is being used to fill this vacancy. The applicant must meet the minimum qualifications of the Pension Program Analyst and the appropriate classification, Staff Services Analyst. To view the minimum qualifications, please click the links below.
The Survivor Benefits (SB) Team in the Disability and Survivor Benefits Division has an opening for a highly motivated individual with exceptional analytical, interpersonal and logic skills.

We are searching for a Pension Program Analyst (PPA) with experience to perform a range of analytical duties. The PPA will serve as a lead and a resource for the SB production team. The PPA will perform duties that ensure the accurate and timely processing of benefit payments, research and provide resolution to complex payables, receivables and legal benefit issues, and ensure timely responses to time sensitive and high profile inquiries from internal and external customers.

Qualifications:
 Amazing customer service skills are a necessity due to being on the phone multiple times and/or extended periods of time. Must have the ability to break down complicated issues into simple terms for members and/or beneficiaries that are going through a challenging time in their lives.
    Demonstrated experience or ability to handle multiple priorities simultaneously.
    Ability to interpret and apply CalSTRS laws, rules, and policies correctly and be willing to testify at Administrative Hearings as expert witness.
    Must have excellent mathematical knowledge and skills.
    Proven ability to meet deadlines that are non-negotiable.
    Demonstrated ability to analyze and solve complex problems, draw logical conclusions, make clear and concise recommendations, and complete staff work.
    Must have the ability to communicate effectively in writing and/or verbally with other CalSTRS employees, our members and their beneficiaries.
    Proficent in the use of Microsoft Office products including Word, Excel, Access, and Power Point.
    Excellent attendance is required because the work can change daily.


STATEMENT OF QUALIFICATIONS REQUIRED

Please provide a Statement of Qualifications (SOQ). When completing the SOQ, please include all relevant experience, education, and training for each question and explain your answers thoroughly. Responses should be no longer than two pages, single-spaced.Your Statement of Qualifications must address the following:

    Review the minimum qualifications for the Pension Program Analyst classification, provided within the link in this job announcement. Please explain how you meet these outlined minimum qualifications.
    What interests you about this position?
    What skills do you believe to be most critical to this type of position and describe your experience in using those skills?
    Describe your experience in case management and meeting deadlines?
    Describe your experience in dealing with or providing service to persons going through a difficult life changing experience.

Please attach your SOQ and this job announcement to your application. Applications received without these documents will not be considered. Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

Apply:
Interested individuals should submit a STD. 678, Examination/Employment Application (Rev. 12/06 or later) to the address below. If you are applying for multiple positions, you must complete a STD. 678 application for each position separately. Emailed applications will not be accepted. Surplus applicants must attach a copy of their letter. The STD. 678 can be accessed through the State Personnel Board website at www.jobs.ca.gov.
The following appointment options may be considered when filling this position: list appointments, lateral transfers, reinstatements, training and development assignments, out-of-class assignments, limited-term appointments, etc. To find out how to become a civil service employee, please go to the State Personnel Board’s website at: www.jobs.ca.gov.
Candidate may be selected by resume review only.