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Job FunctionsProvides for the alignment of business center goals with the County’s strategic objectives by operating as a liaison between an Assistant County Administrator, Performance Development Administrator, and various operating units; Participates in the formulation, analysis, and review of departmental business initiatives, performance measures, and goals to relate with preferred organizational outcomes in terms of quality, quantity, cost, and/or timeliness; Coordinates and assists in performance of operational reviews of departments to improve efficiency and effectiveness; Performs statistical and/or analytical work supporting performance management initiatives; Analyzes, organizes, and documents research findings; Provides recommendations regarding new business practices, processes, procedures, guidelines, and organizational changes; Reviews and evaluates service level costs and program activity; Identifies opportunities for improvement and researches industry best practices related to business planning, process improvement, and performance management systems; Monitors and evaluates the impact of organizational changes; Examines opportunities to utilize technology to improve existing business processes; and facilitates Process Improvement Teams (PIT Crews) in development of work flow mapping, process redesign, and process improvement plans.
Knowledge, Skills, and Abilities
Knowledge of a variety of performance management concepts, theories, practices, and tools;
Knowledge of statistical principles and practices with particular reference to the integration of
financial, operations, and performance data; Knowledge of computer operations to include the
Microsoft Office suite as well as other industry specific applications; Knowledge of governmental
budgeting practices and procedures is preferred.
Ability to capture, sort, and analyze problems and make appropriate decisions in accordance
with rules and regulations; Ability to prepare technical reports and provide factual information
within specified formats; Ability to direct the development and implementation of administrative
procedures and evaluate effectiveness; Ability to communicate well with employees at all levels
of the organization; Ability to facilitate large groups of individuals through a variety of process
improvement exercises. Ability to implement the principles of high performing organizations (the
Florida Sterling Model, Malcolm Baldrige, LEAN). Ability to communicate effectively using speaking,
hearing, writing, and vision skills.
PHYSICAL SKILLS:
Ability to communicate effectively using speaking, hearing, writing, and vision skills.
EDUCATION, TRAINING, AND EXPERIENCE:
Graduation from an accredited college or university with a Bachelor’s degree. A Master’s degree
in Business Administration (MBA) and/or Public Administration (MPA) is preferred. Four years of
performance management experience.
EDUCATION, TRAINING, AND EXPERIENCE:
Graduation from an accredited college or university with a Bachelor’s degree. A Master’s degree
in Business Administration (MBA) and/or Public Administration (MPA) is preferred. Four years of
performance management experience.
Graduate degree in a related field may be substituted for experience on the basis of one year of
education for one year of required experience, with a maximum substitution of not more than two
years of experience.
A comparable amount of directly related experience MAY be substituted at the County’s
discretion for the minimum educational requirements if candidates are not available that fully
meet the minimum requirements of the position as posted.
education for one year of required experience, with a maximum substitution of not more than two
years of experience.
A comparable amount of directly related experience MAY be substituted at the County’s
discretion for the minimum educational requirements if candidates are not available that fully
meet the minimum requirements of the position as posted.
LICENSES, CERTIFICATIONS, OR REGISTRATIONS:
Must possess a valid driver’s license.
Must possess a valid driver’s license.